Terms & Conditions

Terms & Conditions

Welcome to TechDukaan.pk – your trusted destination for smartphones, gadgets, and accessories in Pakistan. These Terms and Conditions govern your use of our website, mobile app, and all related services. By using our platform, you agree to these terms. If you do not agree, please do not use our services.

Introduction

TechDukaan.pk (“we”, “our”, “us”) operates an e-commerce platform accessible via www.techdukaan.pk and mobile applications. These Terms & Conditions serve as a legal agreement between you (the customer or user) and TechDukaan.pk, outlining your rights and obligations when using our platform.

• You must be at least 18 years old to place orders on our platform.
• If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
• By using this platform, you confirm that you are competent to enter into a legally binding contract under Pakistani law.

• Creating an account is optional but recommended for better order tracking and customer support.
• You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.
• You agree to provide accurate, current, and complete information during registration and update it if any changes occur.

• We strive to ensure all product details, images, specifications, and pricing are accurate and updated.
• All images are for illustrative purposes and may slightly differ from actual products.
• TechDukaan.pk reserves the right to modify or discontinue products without prior notice.
• In case of errors in price or product details, we may cancel the order and notify you accordingly.

• All prices are listed in Pakistani Rupees (PKR) and include all applicable taxes unless stated otherwise.
• Prices and promotions are subject to change without notice.
• Promotional discounts, coupon codes, and bundle deals are subject to specific terms and availability.

• Placing an order on our website or app does not constitute acceptance. We reserve the right to accept or reject any order at our discretion.
• Orders may be canceled due to stock limitations, pricing errors, payment verification issues, or suspected fraudulent activity.
• Once your order is confirmed, you will receive an order confirmation via SMS, email, or WhatsApp

We support the following payment options:
• Cash on Delivery (COD) – Pay when the item is delivered.
• Bank Transfer – Orders are processed after payment confirmation.
• Digital Wallets (e.g., Easypaisa, JazzCash) – Where applicable.
• Payment on Delivery may not be available for certain high-value orders or remote areas.

• We aim to deliver your orders within 2–5 working days for major cities and up to 7 working days for remote areas.
• Delivery timelines are estimates and may vary due to courier operations, public holidays, weather conditions, or order volume.
• Shipping charges (if any) will be clearly mentioned at checkout.
• Once the parcel is handed over to the courier, tracking details will be shared via SMS/Email/WhatsApp.

We aim to follow the ethics of truth, fairness, and transparency in line with Sunnah. Returns or exchanges are accepted under the following conditions:
• Request is made within 7 days of receiving the product.
• The product is unused, in original packaging, and includes all accessories, freebies, and the invoice.
• Accepted reasons:
o Incorrect item delivered
o Damaged or defective item (upon delivery)
o Product not as described
Returns are not accepted if:
• The item was used or mishandled.
• The packaging or accessories are missing.
• The item was damaged due to user negligence.
For return initiation, contact us via WhatsApp or email with your order number and issue details. Our team may request photos or videos of the product for verification

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Refunds will be processed within 7–10 working days after approval.
• Refunds are made via:
o Bank transfer
o Mobile wallet
o Store credit (for use on future orders)
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Warranty

• TechDukaan.pk does not directly provide a warranty unless stated otherwise.
• Products sold with brand/manufacturer warranty must be claimed directly with the brand’s authorized service center.
• For any issues within the warranty period, you can contact us and we may help facilitate the process if possible.

All content on TechDukaan.pk, including product listings, images, logos, designs, and code, is the intellectual property of TechDukaan.pk or its licensors. • You may not reproduce, copy, sell, or exploit any portion of the site without express written permission. • Unauthorized use may result in legal action.

While using our platform, you agree not to:
• Violate any laws or regulations
• Upload viruses or malicious code
• Attempt unauthorized access to our systems
• Use our platform to spread spam or misleading information
• Misuse promotional codes, offers, or refund/return policies
Violation of these may result in account suspension, cancellation of orders, or legal consequences.

• TechDukaan.pk is not liable for any indirect, incidental, or consequential damages resulting from the use of our platform.
• We are not responsible for delays, losses, or damages caused by courier companies or third-party service providers.
• All purchases are made at your own discretion and risk.

You agree to indemnify, defend, and hold harmless TechDukaan.pk, its employees, partners, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your violation of these terms or misuse of our services.
We reserve the right to suspend or terminate your access to TechDukaan.pk without notice for any reason, including breach of terms or suspected fraud.
TechDukaan.pk reserves the right to change or update these terms at any time. Updates will be posted on this page with a revised date. Continued use of the platform implies acceptance of the revised terms.
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved in the courts of Islamabad, Pakistan.

If you have any questions or concerns about these Terms and Conditions, feel free to contact us:
• 📧 Email: support@techdukaan.pk
• 📞 Phone/WhatsApp: +92-332-9790000
• 🌐 Website: www.techdukaan.pk
• 🕐 Support Hours: Monday to Saturday, 10:00 AM – 12:00 PM